ABSTRACT
The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers technology, this study investigates consumers' behavioural change, maintenance and habit formation related to e-commerce deliveries in response to the pandemic. We use a survey instrument for data collection (n = 500) and structural equation modelling for data analysis. Anchored on the risk–attitude–norm–ability–self-regulation (RANAS) framework, this study found that risk, attitude, norm, ability and self-regulation factors related to using the contactless shopping-delivery channel lead to the formation of self-collection habits, and that the formation process is fully mediated by consumers' maintenance motivation to use the channel. Furthermore, consumers' online shopping habit partially mediates the relationship between the maintenance motivation and self-collection habit formation. Consumers who were already frequent online shoppers before the pandemic are less likely to pick up self-collection as a habit during the pandemic. Additionally, model comparisons are conducted which reveal the differentiated habit formation processes. The findings contribute to a theoretical understanding of the formation of delivery habit as driven by the pandemic. Practical implications are also created which guide logistics and e-commerce operators' interactions with consumers in the post-pandemic period.
ABSTRACT
Building initial trust is critical for the acceptance of shared autonomous vehicles (SAVs). Initial trust determines whether this emerging mobility solution will be accepted when it is available in the market. This study examines the initial trust formation process in the context of SAVs using the elaboration likelihood model and trust transfer theory. It investigates the effects of different personality-based, transfer-based, and performance-based factors on initial trust and adoption intention. A structural equation modelling is conducted in Singapore based on valid survey design principles, sampling protocols, and data analysis procedures. Results show that among three trust-building paths, the performance-based factors which include SAV capability and interaction quality are the most important. The transfer-based (i.e., trust in shared mobility) and personality-based factor (i.e., trust propensity) rank second and third, respectively. Six moderators such as covid history and shared mobility experience are also tested to investigate significant differences in the results. Based on these findings, this study offers theoretical and policy implications for scholars and practitioners.
ABSTRACT
Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)'s [Logistics management. New York: Macmillan] categorisation of logistics activities, this study comprises a synthesised review of scattered consumer logistics literature to bring order and structure to this evolving research field. It is found that an omni-channel shopping environment enables the dynamic transfer of logistics activities between business operators and consumers;However, this interaction does not extend to the post-shopping last-mile context. Instead, last-mile logistics is characterised by a somewhat rigid extension/shift of logistics obligations to/from consumers. Additionally, the COVID-19 pandemic has given rise to a self-service and technology-dependence trend in consumer logistics, leading to the more active control of logistics activities by consumers. Four propositions along with a unified framework are proposed, based on which a list of future research questions is suggested. [ FROM AUTHOR] Copyright of Transport Reviews is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
ABSTRACT
The ongoing coronavirus pandemic has been threatening the healthcare system. In this context, telehealth is a potential solution to deliver effective and safe health care to the public. To facilitate the application and acceptance of telehealth, a good understanding of psychological determinants is of great importance. Therefore, this study aims to examine the public's positive and negative mindsets towards telehealth. A theoretical model was established by employing the technology readiness model and perceived value theory. To empirically test the relationships between constructs, a total of 500 responses from residents in Singapore were collected; thereafter, structural equation modeling was performed. The results indicate that discomfort negatively impacts perceived value whereas optimism and innovativeness positively impact users' perceived value. Further, perceived value positively impacts the acceptance of telehealth via attitude. Demographic factors (i.e. internet literacy, age, education) can also influence certain aspects of technology readiness (e.g. innovativeness, optimism). Moreover, social influence is an important moderator between perceived value and the acceptance of telehealth. The empirical findings enhance the understanding of users' psychology concerning telehealth and provide policy recommendations regarding the development of telehealth to improve public health.
ABSTRACT
The maritime sectors are suffering severe disruptions as a result of COVID-19. Maritime companies have turned to social media to interact with partners and clear up confusion. However, not every social media post receives the same engagement levels especially during a pandemic. For a more holistic analysis of social media engagement during a pandemic, the Protection Motivation Theory and classical theories such as user gratification and media richness theories were included. The research uses hierarchical regression analysis on information gathered from Facebook posts about COVID-19 made by eighteen different companies from four distinct maritime sectors. It was found that the rate of stakeholder engagement is highly influenced by informational, relational, and entertaining content as well as content that fosters self-efficacy, severity, and vulnerability. Additionally, the stakeholder engagement rate is greatly influenced by posts with greater vividness and fluency, which are characterized by providing external links. This is the first study to look into why stakeholders interact with posts linked to COVID-19 on social media. The findings will help maritime organisations use social media as a management and communication instrument.
ABSTRACT
Panic buying is arguably an (ir)rational human behavior that is observed at times of emergencies. Although the phenomenon has been noted across the globe, very little evidence has been identified to prevent it. We aimed to identify, assess, and categorize the prevention strategies of panic buying during disasters. Sensible media reporting, psychological measures (online group counseling measures, promotion of kinship), (de)marketing (rationing, avoiding price hike), public health authority measures (assurance of the stock, raising awareness, subsidized goods sales, reduction of import duty, monitoring and punishment, psychosocial support, direct, clear, and sensible communication to the people), and supply chain management (assurance of the stock, sustainable supply, import from an alternative source, product substitution, resilient e-commerce, rapid replenishment) were the major identified domains of prevention for panic buying. This chapter identified and discussed importantly and perhaps preliminary strategies for the prevention of panic buying relating them to the different phases of disaster. Preparedness for controlling the panic among the population during future outbreaks should have an emphasis on these identified domains of preventive strategies. (PsycInfo Database Record (c) 2022 APA, all rights reserved)
ABSTRACT
Shared autonomous vehicles (SAVs) are revolutionizing the future of urban mobility. This study aims to investigate the effects of artificial intelligence (i.e., autonomy level and anthropomorphic characteristics), human-related, environmental, and societal factors on public trust and acceptance. Structural equation modelling is used to analyze a valid survey sample of 451 participants. Results show that autonomy level can both directly and indirectly (via trust) increase public acceptance;Whereas, anthropomorphic characteristics cannot directly affect public acceptance, but can indirectly increase their acceptance via trust. The other human-related, environmental, and societal factors also positively contribute to public acceptance. Additionally, moderators, including age, gender, income, housing size, COVID-19 history, shared mobility experience, vehicle ownership, and driving experience are also examined. In theory, this study contextualizes the trust-in-automation three-factor model, UTAUT model, and trust theory and includes two domain-specific constructs (i.e., SAV anthropomorphism and SAV autonomy) to study public trust and acceptance towards SAVs. In practice, this study suggests the incorporation of some anthropomorphic features and relatively high autonomy level in SAVs to build public trust and acceptance.
ABSTRACT
Background: As an erratic human behavior, panic buying is an understudied research area. Although panic buying has been reported in the past, it has not been studied systematically in Bangladesh. Aim: This study aimed to explore the characteristics of panic buying episodes in Bangladesh in comparison to current concepts. Methods: A retrospective and explorative search were done using the search engine Google on November 6, 2020, with the search term "panic buying in Bangladesh." All the available news reports published in the English language were extracted. A thorough content analysis was done focusing on the study objectives. Results: From the initial search, a total of 30 reports were extracted. However, six reports were not included based upon the exclusion criteria, resulting in an analysis of 24 reports. Five panic buying episodes were identified, discussing the precipitating events, responsible factors, goods acquired through panic buying, and prevention measures. Flood, curfew, COVID-19, and export ban were found to be precipitating events. Media reports frequently mentioned prevention strategies, expert opinion, supply chain status, rationing, and government action. The reported goods that were panic bought were items necessary for daily living such as rice, oil, spices, and safety products such as hand sanitizer and masks. Conclusion: The study revealed preliminary findings on panic buying in Bangladesh; however, they are aligned with the current concept of it. Further empirical studies are warranted to see the geographical variation, precise factors, and to test the culturally appropriate controlling measures.
ABSTRACT
Greater efforts are required to educate the public about marine conservation as the marine environment continues to deteriorate over time. A way to remotely travel during the pandemic is provided by virtual reality technologies in marine ecotourism. In order to present a theoretical framework that explains consumers' propensity to participate in virtual reality technology, this study draws on the theories of perceived risk, trust, and attitude. An online survey with 451 respondents was administered in Singapore and structural equation modeling was applied to analyze the data. The results reflect that perceived health risk, perceived financial risk, perceived social risk, and perceived performance risk, mediated by trust and attitude, have a significant influence on consumers' willingness to participate in virtual reality technologies in marine ecotourism. After analyzing their total effects, trust was found to have the highest effect on willingness to participate, followed by attitude, perceived social risk, perceived financial risk, perceived health risk, and perceived performance risk. Overall, the present research offers new perspectives on comprehending the drivers of willingness to participate, as well as implicating policies to raise public awareness of marine conservation, as well as to raise more money to support marine conservation initiatives.
Subject(s)
Attitude , Virtual Reality , Surveys and Questionnaires , Trust , Consumer BehaviorABSTRACT
Cutting-edge technologies are changing the operations of urban last-mile delivery. In particular, innovative technologies, such as delivery drones, have shown promising results in commercial applications. When considered alongside the ongoing pandemic, contactless technologies have become even more important to the daily lives of consumers in highly urbanized areas. This study investigates underlying factors influencing consumers' acceptance of drone delivery in urban cities amidst the COVID-19 pandemic. To this end, a model was created by fusing the technology acceptance model, task–technology fit, and privacy calculus theory. Four hundred and fifty survey responses were analyzed using structural equation modeling. The findings suggested that perceived usefulness, attitude, and perceived privacy risks directly influence consumers' behavioral intentions. In addition, perceived ease of use, task characteristics, technology characteristics, task–technology fit, and privacy concerns indirectly impact consumers' behavioral intention. This study offers an insightful perspective on consumers' perception of urban last-mile delivery drones while providing insights into urban transport planning and regulation of drone delivery services.
ABSTRACT
Panic buying is arguably an (ir)rational human behavior that is observed at times of emergencies. Although the phenomenon has been noted across the globe, very little evidence has been identified to prevent it. We aimed to identify, assess, and categorize the prevention strategies of panic buying during disasters. Sensible media reporting, psychological measures (online group counseling measures, promotion of kinship), (de)marketing (rationing, avoiding price hike), public health authority measures (assurance of the stock, raising awareness, subsidized goods sales, reduction of import duty, monitoring and punishment, psychosocial support, direct, clear, and sensible communication to the people), and supply chain management (assurance of the stock, sustainable supply, import from an alternative source, product substitution, resilient e-commerce, rapid replenishment) were the major identified domains of prevention for panic buying. This chapter identified and discussed importantly and perhaps preliminary strategies for the prevention of panic buying relating them to the different phases of disaster. Preparedness for controlling the panic among the population during future outbreaks should have an emphasis on these identified domains of preventive strategies. (PsycInfo Database Record (c) 2022 APA, all rights reserved)
ABSTRACT
Initiatives for marine conservation are funded by revenue from marine sites. However, the emergence of COVID-19 has restricted travelling, thus leading to decreased revenue and weakening conservation efforts. Virtual reality technology to support marine conservation efforts is explored as it allows users to experience marine sites, without having to be there physically. This study examines factors influencing users' desire to adopt virtual reality technology in marine ecotourism. With the integration of Stimulus-Organism-Response framework and three behavioural theories (i.e. health belief model, attitude, and eTrust), a hypothetical model was constructed to investigate consumers’ intention to adopt virtual reality technology in marine ecotourism amidst the pandemic. The data were analysed and interpreted using structural equation modelling after 451 survey responses were obtained via an online questionnaire. Outcome expectation, perceived susceptibility, perceived severity, self-efficacy, and cues to action exhibit significant positive effects on attitude towards virtual reality technology in marine ecotourism. Consequently, attitude has a direct and indirect influence on use intention via eTrust. Post hoc analysis revealed that self-efficacy has a direct impact on eTrust and use intention. Total effect analysis further concluded that attitude has the greatest influence on use intention of virtual reality technology in marine ecotourism. This research contributes to the existing literature by utilizing health belief factors to explain use intention of technology towards marine conservation efforts. Recommendations including policy formulation and marketing initiatives were generated for marine ecotourism operators and policymakers.
ABSTRACT
The speed of technology integration among businesses has accelerated during the COVID-19 pandemic due to the work-from-home arrangements and safe distancing regulations, prompting businesses to automate operations and digitalize work environments. These impacts have disrupted work environments and operational processes, and a fresh set of competencies is required to stay competent in this new normal. Consequently, there is a need to develop a state-of-the-art competency framework for logistics professionals during these trying times. This study has adopted the Preferred Reporting Items for Systematic Reviews and Meta-Analyses to review, identify, and update the emerging competencies required by logistics professionals. The relevant academic documents were narrowed down to 81 and were used to identify the emerging competencies relevant to Industry 4.0 and COVID-19. The competencies were subsequently categorized into four key domains i.e., business, logistics, digital, and personal competencies, with a total of 17 sub-domains. This state-of-the-art framework contributes to academic research by updating the existing competency frameworks. Future research can also build upon this holistic list of emerging competencies by utilizing it to reduce the competency gaps faced by those who are less technology savvy i.e., older logistics professionals. Additionally, future research can correlate the competency framework to organizational learning theories to improve the overall performance of logistics companies.
ABSTRACT
Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)’s [Logistics management. New York: Macmillan] categorisation of logistics activities, this study comprises a synthesised review of scattered consumer logistics literature to bring order and structure to this evolving research field. It is found that an omni-channel shopping environment enables the dynamic transfer of logistics activities between business operators and consumers;However, this interaction does not extend to the post-shopping last-mile context. Instead, last-mile logistics is characterised by a somewhat rigid extension/shift of logistics obligations to/from consumers. Additionally, the COVID-19 pandemic has given rise to a self-service and technology-dependence trend in consumer logistics, leading to the more active control of logistics activities by consumers. Four propositions along with a unified framework are proposed, based on which a list of future research questions is suggested. [ FROM AUTHOR] Copyright of Transport Reviews is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
ABSTRACT
The unprecedented outbreak of the novel coronavirus has led to a great shift toward online retailing and accelerated the need for contactless delivery. This study investigates how technological and health belief factors influence consumer acceptance of autonomous delivery robots (ADRs). Anchored in four behavioral theories [i.e., technology acceptance model, health belief model, perceived value (VAL) theory and trust theory], a synthesized model is developed. A total of 500 valid responses were collected through an online questionnaire in Singapore, and structural equation modeling was conducted to examine the responses. The results revealed that perceived ease of use (EOU), perceived usefulness (UFN), perceived susceptibility (SUS), perceived severity (SEV), self-efficacy (SEL) and cues to action (CUE) have a positive and significant influence on consumers’ perceptions of the value of ADRs. The total effect analysis also showed that perceived VAL strongly affects consumer acceptance of ADRs. Academically, this study introduces both technological and health belief factors to explain consumer acceptance of ADRs. It also provides recommendations for policymakers and autonomous delivery robot developers on policy formulation, public communication, product design and infrastructure development.
ABSTRACT
Travel restrictions have harmed the cruise industry as a result of the COVID-19 pandemic. The goal of this study, which is attributed to permanent changes in the regulatory and social landscape, is to identify and examine the factors influencing post-COVID-19 cruise travel intention. To explain cruise travel intention, we developed a theoretical model incorporating health protection motivation, social learning and travel constraint theories. An online survey was conducted with 400 valid responses collected from Singapore. The theoretical model was estimated using structural equation modeling and the survey data. The findings indicate that (1) observing societal behavior, (2) observing the COVID-19 situation, (3) threat appraisal, and (4) coping appraisal all have a direct influence on travel constraint negotiation. Furthermore, travel constraint negotiation and societal observation have a direct impact on intention. An intriguing finding is that observing the COVID-19 situation has no effect on threat assessment, which can be attributed to pandemic fatigue. The findings allow for a set of recommendations to cruise companies and policymakers for post-COVID-19 cruise industry management.
ABSTRACT
With the emergence of disruptive technologies and digital acceleration caused by COVID-19, educating the maritime workforce by equipping them with relevant knowledge is crucial to the industry’s success. Drawing from the knowledge-based view and business logistic management framework, the objective of this study was to construct a framework that identifies and ranks existing and upcoming relevant knowledge domains and their sub-domains for maritime shipping executives. After reviewing the literature, five domains – digitalisation, maritime business, sustainability, personnel development, and supply chain management (SCM) – and 23 sub-knowledge domains were developed. Surveys were conducted with shipping company managers in Singapore and their responses were analysed using the fuzzy analytic hierarchy process methodology. The results revealed that digitalisation knowledge was the most important, followed by maritime business, personnel development, sustainability, and SCM knowledge. Overall, this research has updated the knowledge and competency framework for maritime shipping executives, contributed to research on the interface between technology and knowledge management, and informed education strategies. [ FROM AUTHOR] Copyright of Technology Analysis & Strategic Management is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
ABSTRACT
As the marine ecosystem deteriorates over time, more efforts are made to raise public awareness. Virtual reality technology in marine ecotourism (VRTME) enhances the travel experiences of those affected by the COVID-19 pandemic. This study adopts Maslow's hierarchy of motivational needs and the technology acceptance model to investigate the factors influencing consumers' behavioural intention (BI) towards VRTME and examines their interrelationships. An online survey was conducted with 451 people, and the results were analysed using structural equation modelling. The findings show how motivational constructs, namely, environmental knowledge, biospheric values, risk perception of marine pollution, social susceptibility, and green self-image, as mediated by perceived usefulness (PU), affect the adoption of VRTME. Perceived ease of use (PEOU) further impacted PU. The total effect analysis indicated that PU had the strongest influence, followed by PEOU, social susceptibility, biospheric values, environmental knowledge, green self-image, and risk perception of marine pollution. To substantiate the constructs motivating BI, this study combined two disparate research paradigms centred on the environmental needs and technological characteristics of VRTME. Overall, this study contributes to the existing literature on consumers' adoption of VRTME by introducing new perspectives and recommending policies to raise public awareness and support ongoing conservation efforts.
ABSTRACT
Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on social interactions (i.e. the 'self' element) and technologies. The impacts of social distancing, individualistic culture, self-identity as technology users, and innovativeness on consumers' SST usage are explored in the field of smart locker self-collection service. A survey instrument is designed for data collection, and the data are analysed through a hierarchical regression followed by latent class analysis. The findings confirm the contributing effects of the four proposed factors on consumers' SST usage. Further, four distinct SST user segments emerge which are labelled as: technology lovers, social excluders, SST embracers, and indifferent pandemic responders. This study contributes to the SST literature by emphasising the pandemic-induced effects on the consumption environment externally and individuals' self-perceptions internally, both leading to behavioural implications of SST usage.
ABSTRACT
A massive amount of research has been conducted to examine the pandemic-driven consumer behaviours, yet one may notice the fragmented nature of the research outcomes. This study conducts a synthesised review that aims to (1) identify the principal categories of pandemic-driven consumer behaviours and (2) unveil the key streams of theoretical insights applied to address those behaviours. The review findings reveal six categories of consumer behaviours in response to the pandemic: health-related, abnormal buying, technology-related, information-related, leisure-related and prosocial behaviours. Our review suggests that theories addressing three distinctive human needs (i.e. basic, cognitive psychological and affective psychological needs) are applied to the pandemic context. We proposed a unified framework and five research propositions, capturing the major research trends and future research directions. This study contributes to the literature with a unified theoretical framework by pinpointing specific theories that are mostly relevant in predicting consumer behaviours under the COVID-19 context.